We want to assist you and send out a new chain to you!

Please contact our Customer Care Team and provide us with the following information:

• Your Order Number
• A picture of the damaged chain
• A description of the damage
• The chain size you want

It is required to send a picture of the damaged chain for us to determine how to proceed.

We'll get back to you as soon as we can, and depending on whether you have warranty, we will offer a replacement chain which can be easily reattached with a pair of pliers, or by your local jeweler.

Your replacement chain will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

Cancellation & Changes

Production of your item will begin immediately after we have processed your order.

• What is the cancellation time frame? we start production straight away, please let us know up to 12 hours after placing your order that you want to cancel it. Please be advised that after 12 hours, a 30% restocking fee may be charged. To cancel your order, please contact our customer care team here.
• How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. once your refund is processed, it may take up to 7 business days to appear on your account.
• To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before we can process your refund.
• How can I make a change in my order? We all change our minds, if you decide you would like to change your order wish to change something in your order before it has shipped, you do not need to cancel your ordder and place a new one. Please contact us and we will gladly assist you.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 90 days of purchase.

• Exchanges: You must return your original item before we are able to send your new item.
• Please let us know before doing so and send a clear picture of the item.
• If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.
• Returns: Returns of personalized and Final Sale items are eligible for a partial refund and are subject to 30% Restocking Fee.

Damaged Item

If your item has arrived damaged or incomplete, please contact us immediately.

• You will need to send a clear image of the damaged item to a customer service representative.
• Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to help you.

Please contact our Customer Service Team with:

• Your Order Number
• A picture of the damaged item
• The item's name and item link

Please select the correct damaged part of your necklace so that we can treat your specific problem.

It is required to send a picture of the damaged item for us to determine how to proceed.

We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.

Please note to check your email to see if you've received a response from us within a few hours.

If the chain length you received is different to the one that your ordered, we will gladly send you a new chain, which can be easily replaced by yourself with a set of pliers.

Please contact our Customer Service Team with:

• Your Order Number
• A picture of the damaged chain
• A description of the damage
• The chain size you want

If you ordered the wrong chain length and would prefer a new chain, please contact our Customer Service Team.

We will gladly ship a new chain to you, at only shipping cost.

If you find that your ring size is incorrect, we will gladly resize once to any size for free!

Before contacting us, please consult our ring size guide and then let us know what your correct size is.

Please contact customer support to send us your ring back for a resize.

We're sorry to hear that an item is missing!

We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact our Customer Service Team with your order number, the name of the missing item, and a link to the item webpage if you have it. We will resolve this issue for you as quickly as we can.

We are sorry to hear that your order is not to your taste.

We are happy to offer you to exchange the item for another, but first our customer service team request to receive a picture from you in order to make sure the item matches our quality standards, and that the details are as described on site.

When contacting us, please make sure to include the following details so that we can assist you in the best possible way:

• Your Order ID number
• A picture of the item you received
• Feedback on the item
• Link to the item that you would like to exchange to

If the mistake is ours, we are happy to rectify our mistake and to offer a free replacement item for you with the correct inscription.

When contacting us, please make sure to add the following details so that we can assist you in the best possible way:

• Your Order ID number
• A picture of the item you received
• The correct inscription

At Infinionly, we promise the jewelry we sell is of the highest quality.

All items are automatically covered with a 90 Day period. Any damage during this period will be covered. Any damage that occurs during this period will be covered.

In case of damage, please send a clear picture to our customer support and we will be sure to resolve this to your satisfaction.