Product & General Information

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How do I place a special request for my necklace?

While we have a wide range of jewelry and styles perhaps you are looking to add that personal touch that you can't yet find in our collection. In the case that you would like to put in a special design request, simply contact our Customer Service Team.

Your inquiry will be reviewed by our jewelry design experts, who will let you know if we are able to move forward with your personalized creation.

Is your jewelry nickel free?

All our products are 100% nickel-free, except for our items made of white gold.

Is your jewelry made of real precious metals?

Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity.

When you receive your personalized jewelry you will be able to find a stamp of authenticity on it.

For our Sterling Silver items we use only 0.925 Sterling Silver.

You can find all item-related information on each individual product page.

Returns & Cancellations

Cancellation & Changes

Production of your item will begin immediately after we have processed your order.
  • What is the cancellation time frame? we start production straight away, please let us know up to 12 hours after placing your order that you want to cancel it. Please be advised that after 12 hours, a 30% restocking fee may be charged. To cancel your order, please contact our customer care team here.
  • How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. once your refund is processed, it may take up to 7 business days to appear on your account.
  • To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before we can process your refund.
  • How can I make a change in my order? We all change our minds, if you decide you would like to change your order wish to change something in your order before it has shipped, you do not need to cancel your ordder and place a new one. Please contact us and we will gladly assist you.
Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 90 days of purchase.
  • Exchanges: You must return your original item before we are able to send your new item.
  • Please let us know before doing so and send a clear picture of the item.
  • If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.
  • Returns: Returns of personalized and Final Sale items are eligible for a partial refund and are subject to 30% Restocking Fee.
Damaged Item

If your item has arrived damaged or incomplete, please contact us immediately.
  • You will need to send a clear image of the damaged item to a customer service representative.
  • Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.

Warranty Conditions

At Infinionly, we promise the jewelry we sell is of the highest quality.

All items are automatically covered with a 90 Day period. Any damage during this period will be covered. Any damage that occurs during this period will be covered.

In case of damage, please send a clear picture to our customer support and we will be sure to resolve this to your satisfaction.
  • Free U.S. shipping over $49

  • Hassle-free 90-days Returns

  • 100% Secure Payment

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