My jewelry is damaged, what should I do?

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to help you.

Please contact our Customer Service Team with:

  • Your Order Number
  • A picture of the damaged item
  • The item's name and item link

Please select the correct damaged part of your necklace so that we can treat your specific problem.

It is required to send a picture of the damaged item for us to determine how to proceed.

We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.

Please note to check your email to see if you've received a response from us within a few hours.