My jewelry is damaged, what should I do?
We are sorry to hear that your order is damaged!
We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to help you.
Please contact our Customer Service Team with:
- Your Order Number
- A picture of the damaged item
- The item's name and item link
Please select the correct damaged part of your necklace so that we can treat your specific problem.
It is required to send a picture of the damaged item for us to determine how to proceed.
We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.
Please note to check your email to see if you've received a response from us within a few hours.