How to find a missing package that shows as delivered?

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:
  • Check your shipping notification email to ensure your package was shipped to the correct destination
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else in the house accepted the delivery
  • Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival
If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.