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What are Infinionly delivery options?

We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.

Our most popular shipping methods include:
  • Standard - FREE
  • Expedited - Fast shipping
  • Urgent Shipping - Super fast shipping
Please note that time frames are stated in business days and do not include weekends.

Where is my order and How Can I Track It?

We know that you’re really anxious to receive your order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to make you the perfect item just as fast we can.

Your item is being produced according to the shipping method you chose when placing your order.

Tracking Your Order
If you haven’t received a shipping notification, your order is still in production. Click here to track your order status.

Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

Late Package
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
  • Check your shipping details on the Order Confirmation and make sure they’re correct.
  • Ask other members of your household if they have accepted the package, as this is a common occurrence.
  • Check (if applicable) with your doorman, by your garage, or perhaps a side door.
  • Orders are sometimes left there by the postal service.
  • Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.
Please note that if your order is being shipped outside Canada shipping timeframes may run differently.

If you are still unable to locate your order, please contact our Customer Care Team for assistance.

Where is my order number?

Order Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with #)

You can use your Order Number to track your order.

Order Numbers are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order Number when contacting us.

If you accidentally deleted your Order Confirmation, just drop us an email and we will send you a new one.

How to find a missing package that shows as delivered

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:
  • Check your shipping notification email to ensure your package was shipped to the correct destination
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else in the house accepted the delivery
  • Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival
If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.

Do you ship worldwide?

Yes! We ship to most countries all over the world.

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
  • Free U.S. shipping over $49

  • Hassle-free 90-days Returns

  • 100% Secure Payment

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