Change Order Details

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How can I change my shipping address?

To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:
  • Street address with apartment number
  • City
  • State
  • Country
  • Postcode
We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your jewellery for shipping.

How can I change an order after placing it?

If you have already placed your order but you selected the wrong product or want to change the personalization details, please contact our Customer Service Team.

* Please note that on all canceled or changed orders (after 24 hours) of personalized items there is a 30% restocking fee.

If you are changing the item with a monetary difference, we will send you either a payment request or refund, according to the difference.

As each item is made uniquely and specifically for every customer, any changes made after an order has shipped will incur a 30% restocking fee.

How do I change my inscription?

If you have already placed your order but you selected the wrong product or want to change the personalization, please contact our Customer Service Department!

Please make sure to:
  • Include the link of the item you want to change
  • Include the exact change you would like (inscription, birthstone, product, chain length)
  • Be ready to expect an additional charge if you are changing to a more expensive item
  • Be ready to receive a refund for a cheaper item
  • Understand that this change may delay your order by a bit
For example:

"Hi, I ordered the name necklace with the inscription Alice, but I would like to change the inscription to Emma."

How can I add another item to my order?

Continued browsing through our site and realized that you MUST order this wonderful piece of jewelry too??

In order to add an item to your order, you will need to place a new order.

We understand that you would like your items to arrive together, and we can do it!

All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order Number.

Our team will see this comment and will update your order for you.

Please note that by shipping both orders together, the estimated time of delivery will be slightly delayed.
  • Free U.S. shipping over $49

  • Hassle-free 90-days Returns

  • 100% Secure Payment

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